- Priority onsite and rapid remote support
- Integrated help desk and trouble ticketing
- Comprehensive integrated management reporting
- No limits on endpoints and number of users
- Easy and flexible administration
- Rapid deployment
- Power, flexibility and scalability
Managed IT services that take care of all your needs.
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Reliable Managed Services for Small to Medium Businesses
IT managed services involve outsourcing the administration of your day-to-day IT needs to a third party. When you entrust Connect IT with the maintenance of your IT systems, you’ll receive a package that includes a set of services and industry-leading support designed to achieve maximum uptime and performance on your IT network.
We tailor our packages to suit the unique requirements of your small to medium business, enabling us to provide assistance with everything from working remotely through to implementing cloud strategies. Our daily alarms check, notifications and management services ensure that every element of your system is functioning at its optimum level.
Our preventative maintenance service monitors your complete network system and detects potential network and hardware failures before they occur. This monitoring happens 24/7 and runs silently in the background – you won’t even know we’re there. All detected faults will notify our IT team, ensuring a rapid resolution with minimum downtime.
Network Patch Management
Network patch management maintains the deployment of critical hot fixes, patches and service packs to keep your network up-to-date. Our team of certified and experienced experts can ensure your network is properly patched and make any updates when necessary.
IT Care Plan and Comprehensive Reporting
In our IT managed service package (IT Care Plan), we liaise with your third party software providers to ensure all software patches and upgrades are applied periodically and their integration with your system does not compromise the security and stability of your IT network. In fact, we assign a dedicated resource to ensure the entire process runs smoothly. Our Comprehensive Reporting function keeps maintenance in-check by providing monthly reports on your network.
We understand that every business is unique, which is why our managed IT support services can be customised to suit the individual requirements of Melbourne businesses. No matter which industry you’re a part of, our managed IT services can support you.