Network Support

A secure and powerful connection is the key to success in a digital world

We understand your need to focus on your core business with fast and reliable connectivity. That’s why Connect IT tailors a network setup on the basis of your needs so that you can make the best out of your IT systems. To ensure top performance, reliability and usability of your network, we design a network in alignment with your needs, IT strategy and the future roadmap of your company. We can also take care of network patch management. Our sophisticated IT business operations management and monitoring tools help us to watch over your network. In case of any network outage or disruption of service, our best minds will already be working to fix the issue before you even notice it. We also ensure that you’ve got the most cost-effective converged communication solutions with our network support, from voice calls to data.

Our services include:

• Wi-Fi solutions
• Video surveillance
• Anti-virus and anti-spyware to increase security
• Providing access control and blocking unauthorised access
• Intrusion prevention systems to identify threats
• Virtual Private Network to guarantee remote and secure access
• Proactive management of your core devices and infrastructure

Server Support

A robust server infrastructure helps you simplify business processes while increasing productivity

Our solutions architects ensure that each server infrastructure built, designed and implemented will increase your productivity while simplifying business procedures and reducing costs of ownership of IT services. We bring about the best use of your IT investment by virtualising your workload and minimising rollover and replacements of operating systems and servers. With the right tools and expert engineers, we ensure optimal server performance while making way for usage flexibility, security, high availability and power reduction. We help you achieve robust and secure server infrastructure by providing the following IT operation management services:

• A wide range of server supports that include but are not limited to Windows, VMWare, Linux, BSD and MySQL database
• Remote access systems and monitoring
• SAN/NAS storage
• Guaranteed security

End User Support

Your end users are our top priority too

At Connect IT, we believe that supporting your end users is your top priority – and something you should never compromise on. That’s why we offer managed services for end user support, ensuring continued and uninterrupted dedicated support so that you and your team can focus on innovative initiatives and projects that can accelerate your business’s success. From secure backup services through to servers and storage support, preventive maintenance, deskside IT support and mobility support, we bring to you a range of IT operations management solutions that help you prosper and chart newer horizons in your business.

Allow us to react to and resolve your client’s issues immediately and enjoy:

• Improved productivity
• Simplified management of your computing resources and environment
• Optimised utilisation of your applications
• Ease of use for your end users
• Best security
• Guaranteed uptime

24/7 IT Support

Seamless support solutions built around your business strategies and goals
Your success and continuity is our foremost priority, and we’re dedicated to supporting the IT needs of your business by offering a comprehensive set of on-site and remote IT support solutions. Connect IT offers five types of support as part of our IT business operations management strategy. To help you with the dynamic range of IT challenges you might face, we provide:

• Security Support: This is provided in compliance with PCI and HIPPA
• IT Support Helpdesk: This is the first point of contact to ensure a continued line of communication open between your employees and our expert technicians
• Remote IT Support: We help you resolve minor issues by accessing your workstations, network devices and core infrastructure efficiently
• Onsite IT Support: For all emergency supports and regular maintenance, we provide onsite IT support to resolve hardware related issues after diagnosing them

Our qualified technicians provide 24/7 unlimited support that’s proactive, with a same-day response guarantee that makes us stand apart from the rest. We ensure that our IT operation management services are entirely scalable, enabling us to bring the best daily support solutions to you no matter the size of your company.

Telephony Support

Converged communication solutions to enjoy uninterrupted connectivity and close proximity with the outer world

Connect IT can provide a range of solutions that allow you to keep your customers within close proximity. We ensure installation, supply and proper maintenance of your telephone systems, associated equipment and telecom structured cable networks by assessing your communication needs and existing set-up. With Voice over Internet Protocol (VOIP), we help you shift to a solution that’s not only versatile and cost-effective, but also has the bandwidth to accommodate all your users. It offers easy integration with other services and supports even older technologies like fax.

Our managed services for telephone support include:

• Streamlined teleworking
• Capitalise on pre-existing IP network
• Unlimited call packages
• Inter-communication
• Minimal deployment expense
• Integration with CRM systems and databases
• Delivering rich media services like video calls
• Reducing maintenance as well as equipment cost
• Utilisation of bandwidth
• Scalability
• Easy troubleshooting
• Mobility and flexibility

Hardware Provisioning

Get your hands on the best hardware without getting your hands dirty

We have strong vendor partnerships, with access to attractive industry discounts on hardware to help you source, purchase and procure the best equipment at the best price, guided by the expertise, experience and market knowledge of our team.

Our job does not end with getting you the best hardware in the market. We continue to be the point of contact for your warranty management, and we handle the claims on your behalf. The specialists at Connect IT work closely with vendors to expedite the processes of warranty procedures so that equipment is repaired or replaced with urgency, ensuring no disruption or inconvenience to your business. We also act as the single point of contact for your vendors so you can focus on your own business operations management.

Some of our vendor partnerships include but are not limited to:

• Lenovo
• CISCO
• Hewlett Packard
• Microsoft
• DELL

Managed Backups and DR

A holistic approach that combines company policies, business processes and people for effective and immediate disaster management

We believe that regardless of incidents and circumstances, a business should always be up and running. This can be ensured by shifting to a Disaster Recovery system. To do away with downtime, you would need a backup strategy that stores the data on a parallel server so that your officer can connect to it and be up and running in 12 hours or less. It’s a fact that data stored in one location can be risky. We ensure we always have a disaster recovery system for our clients that provides local backup solutions, as well as hybrid ones which are an amalgamation of cloud and local backups. We offer:

• Robust data recovery systems
• Latest cloud technology incorporation

Ongoing Consultation

Never let another opportunity pass you by
Leveraging the expertise and experience of our certified consultants can help you to grow your business far and wide, for our experts have the ability to focus on your most critical issues and find the right opportunities and strategies that can be deployed and implemented. Through our ongoing IT operations management consulting, Connect IT can help you achieve the following:

• Shift to sustainable strategies
• Customer focused sales and marketing initiatives
• Transformation in use of resources
• Faster and smarter operations
• Customised learning, development and training opportunities
• Systemic acquisitions and mergers
• Delivering great customer experience
• Become more agile in your operations

Service Security / Cyber Security

Cyber security strategies custom designed to make your business thrive

We understand that data assets are the centre of any business. We help you secure your data by implementing the best cyber security solutions brought to you by Connect IT. We suggest strategic security solutions in place that ensure network protection, and that starts with an audit of your existing set-up and mapping your future needs. Running an audit determines the best security approach for your business, so that your cyber security strategies can be custom designed to your needs. Our managed services for security solutions include but are not limited to:

• Providing security assessment on a regular basis
• Detection of vulnerabilities and threats
• Responding and resolving security breaches
• Ensuring firewall network protection
• Bringing about security patching
• Providing training on security awareness
• Providing adequate backups and encryption
• Providing assistance with regulatory authorities
• Avoiding spams
• Providing dark web related research
• Providing multi factor authentication
• Ensuring security of mobile devices

For more information on our managed services, including IT operations management, network patch management and more, get in touch with our specialists today.