IT Managed services involve outsourcing the administration of your day-to-day IT needs to a third party. When you entrust us with the maintenance of your IT systems, you receive a package that contains a set of services and support designed to achieve maximum uptime and performance on your IT network. Our daily alarms check, notifications, and management services ensure that every element of your system is functioning at its optimum level.
Managed IT Support Service preventative maintenance monitors your complete network system and detects potential network and some hardware failures before they occur. This monitoring happens 24/7 and runs silently in the background – you won’t even know we are there. All detected faults notify our IT Team, providing a rapid resolution with minimum downtime.
Network Patch management maintains the deployment of critical hot fixes, patches and service packs, ensuring your network is kept up-to-date.
IT Care Plan and Comprehensive Reporting
In our IT Managed Service package (IT Care Plan), we liaise with your third party software providers to ensure all software patches and upgrades are applied periodically and their integration with your system does not compromise the security and stability of your IT network. In fact, we assign a dedicated resource to ensure the entire process runs smoothly. The Comprehensive Reporting function keeps the maintenance in-check by providing monthly reports on your network.
We understand that every business is unique, which is why our managed IT support services can be customised to suit the individual requirements of Melbourne businesses. No matter which industry you are part of, our Managed IT Services will back it up.
IT Managed Support Services Overview
- Fully automated, recurring and complete Hardware and Software Inventory and Audits
- Fully automated Patch Management
- Priority Onsite & Rapid Remote support
- Fully automated and scheduled Software Deployment and System Management
- Easy, Powerful and Comprehensive Scripting for System Management and Software Deployment
- System monitoring and alerts Proactive Windows Event monitoring and alerts
- Integrated Help Desk and Trouble Ticketing
- Secure Remote Control
- Secure FTP, Chat and Message Broadcasting
- Comprehensive, Integrated Management Reporting
- No limits on endpoints and number of users
- Easy and Flexible Administration
- Rapid Deployment
- Power, flexibility and scalability
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